Donation Refund Policy
Last updated: May 21, 2026
Thank you for supporting Hope 4 Kenya. We treat every gift with care and apply it to our mission. This policy explains how refunds and donation issues are handled.
General Policy
All donations to Hope 4 Kenya are considered final. Because gifts are typically deployed quickly into active programs in Kenya, we generally do not issue refunds. We will, however, consider refund requests on a case-by-case basis in the following situations:
- An accidental duplicate transaction.
- An incorrect amount entered (typo).
- An unauthorized or fraudulent charge.
- A documented error on our part.
How to Request a Refund
Email info@hope4kenya.com within 15 days of the donation with:
- Donor name and email used at the time of giving.
- Date and amount of the donation.
- Reason for the refund request.
Approved refunds are processed back to the original payment method within 7–14 business days. Any payment-processor fees may not be recoverable.
Recurring Donations
You may cancel a recurring donation at any time by emailing info@hope4kenya.com or through your PayPal/Venmo account. Cancellation stops future charges but does not refund prior gifts unless one of the conditions above applies.
Tax Receipts
Hope 4 Kenya is a US 501(c)(3) nonprofit (501(c)(3) Nonprofit). Donations are tax-deductible to the extent allowed by US law. Receipts are sent by email at the time of the donation. If a refund is issued, the corresponding tax receipt is voided.